Schmelke Cues carries a large stock of the cues, cases, and billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online billiard supplies and auction style sites that simply drop ship their products direct from various billiard wholesalers.

If we happen to be out of stock of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped in one shipment, unless notified.

Order Processing Time In most cases, your order will be processed and shipped within three days of the date the order is received at Billiard Time. Orders are received from Monday - Friday by 8 AM - 5 PM Central time. Please allow 2-3 business day for order to be processed. If an ordered product is on backorder, discontinued, or any other irregularity, we will let you know through email or telephone within two business days (M-F) of placing your order.

Orders By United States Postal Service Important Notice: Because our United States Postal pickup is so early in the day, all orders requesting USPS shipping method will be shipped the following day. Please note USPS packages have delivery confirmation number not tracking numbers.

When your order is complete, a tracking number will be emailed to you at that time.

If you order cannot be completed, it will be assigned one of several different status levels. The following explains the various status levels your order might be categorized as.

Completed: Your order is awaiting pickup and your tracking information is emailed to you. Please be aware that the tracking information will be emailed to you as soon as the order has the shipping label applied to the package. Actual tracking information from the various shippers will not be available until the package is actually picked up and scanned by the shipping company from Schmelke Cues.

Backorder: One or more of your items is on backorder. Your order will be shipped when all items are in stock.

Custom Backorder: Your order is delayed while an item is being customized.

Split Shipment: Some of your order is being shipped from Schmelke Cues, and the remaining order is being shipped directly from the manufacturer. (All tracking numbers will be show on this page as packages are shipped.)

Partial Shipment: Some of your items are being shipped now, and the remainder of your order will be shipped shortly. Schmelke Cues does not process orders on weekends or holidays. Schmelke Cues does not guarantee same-day shipping as there are many unforeseen circumstances that might possibly delay the shipment of an order. You can help expedite your order by using the same shipping address as your billing address and by providing a phone number that is on file with your credit card company (alternate shipping addresses and cell phone numbers could possibly cause order delays).

Order Shipping Time Order Shipping time is different from Processing Time and varies in different shipping options available to you during Checkout. Orders shipped via UPS or FedEx Ground are delivered Monday through Friday only. USA Overnight Shipping & Handling Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. If your order is received after 1:00 PM Central time, it is possible that it will not be shipped till the following day. Billiard Time does not ship nor does UPS or FedEx pick up packages on Saturday or Sundays and on some holidays.

Damaged Goods If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.

If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call our Customer Service at 1-800-850-8832.

If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Schmelke Cues immediately. Schmelke Cues is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.

Shortage Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 3 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Shipping Errors All claims for missing items must be made with Billiard Time within 3 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer, it will be noted on your invoice in the item line as "drop ship".

If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Schmelke Cues to correct the problem.

Warranty Claims Warranty issues will require the customer to return the product to the Manufacturer at the customers (in most cases) expense. Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Schmelke Cues will help in any way possible with any warranty claims you might have.

Important: If you need an item by a certain date, contact us to verify it can be done, and by what shipping method Schmelke Cues will be happy to help you get your products by a desired date, but we really have to know what is being ordered and what the time deadline is. The best rule of thumb is to always shop early and give yourself plenty of time to meet your deadline.